Support Coordination

Samara holds a Certificate IV in Individual Support and is completing a Diploma of Community Services. With two years’ experience across NDIS services, she values clear communication, patience, and compassion. Drawn to Support Coordination, she enjoys helping people navigate complex systems. Her empathetic, person‑centred approach is shaped by professional experience and lived experience supporting her partner after a stroke and her children through mental health challenges.

Tom is passionate about helping people feel supported and confident as they navigate the NDIS. After eight years in financial services, he transitioned to the disability sector in 2024, becoming a Support Coordinator in 2025. Tom works collaboratively with participants to simplify processes and connect them with the right supports. He holds qualifications in commerce, financial planning, and community services.

Jodie brings extensive experience across the disability and community sectors and is passionate about helping people achieve their goals. Her background includes 12 years as a support worker, 5.5 years in Support Coordination, and 3 years as a Local Area Coordinator, alongside teaching qualifications. She offers specialist knowledge in spinal injury, neurological conditions, palliative care, assistive technology, and hospital transitions, enriched by lived experience as an amputee.

Kristy brings over 15 years’ experience in the disability sector, with strong expertise in direct support and coordination. She has lived experience as a parent of a child with disability and with psychosocial disability, and has worked with the NDIS since 2013. Passionate about mental health, Kristy supports people to understand the NDIS, navigate challenges, and exercise choice, control, and dignity in their lives.

Tien has been a dedicated Support Coordinator with over five years of experience. He is passionate about empowering individuals and families to access and implement the supports they need. More specifically, he supports participants to effectively utilise their funding by linking them with appropriate supports and allied health services. The Vietnamese community is a particular area of interest for him, as he understands the unique challenges they, and other cultural communities, may face, particularly language barriers when navigating complex systems. Tien focuses on bridging this gap using a culturally inclusive approach to achieve meaningful outcomes.

Sim is passionate about supporting participants and families to navigate the NDIS with clarity, confidence, and purpose. With a background in Health Promotion and Wellbeing, she focuses on building practical, person‑centred support networks that achieve meaningful outcomes. Her professional interests include complex support coordination, capacity building, provider collaboration, wellbeing initiatives, and supporting participants through life transitions. Outside of work, Sim values faith, family, and kindness. She enjoys music, reading, journaling, creative activities, and has a strong curiosity about space, existence, and the natural world.

Courtney brings extensive experience to her role as a Support Coordinator, holding qualifications in Teaching, Arts, Health Science and Community Services. With more than five years in the disability sector and three years in support coordination, she values working collaboratively with participants to identify solutions, achieve goals and improve quality of life. Courtney is particularly passionate about supporting people of all ages with psychosocial disability, autism and intellectual disability, and feels privileged to be trusted with participants’ stories, goals and aspirations.

With a Certificate IV in Disability and 16 years’ experience across the disability sector, Rachel brings deep knowledge and genuine care to every participant journey. Passionate about promoting choice and control, she supports informed decision‑making and work to break down barriers to meaningful supports. Rachels strengths include capacity building, strengthening self‑advocacy, and collaborating closely with allied health, housing, and community services to achieve positive, lasting outcomes.

With over 18 years’ experience in the disability sector, including 14 years as a teacher’s aide in a local Special School, Ronnie brings deep practical knowledge to Specialist Support Coordination. Having worked in direct support and Support Coordination, she is passionate about achieving positive, person‑centred outcomes. A key area of interest is housing, supporting participants to find or develop solutions that truly meet their individual needs.